How long could your business continue without the computer system? Many businesses are not even aware of how much they rely on their computers, at least until there's a problem!
Computers are often used when answering queries, looking up prices, stock levels or lead times, and of course taking orders – if your staff can’t access your computers, they may not be of much help to your customers – who may go elsewhere!
So how much would the business suffer?
2 hours - a short interruption can be pretty annoying, but if you've got twenty staff sitting around unable to work, that's forty hours of wasted wages!
4 hours - any computer problem that requires an engineer to visit could easily leave you stranded for this long, & that's if your support arrangement has guarenteed response time - which many don't!
8 hours - even if you have support with guarenteed response times, an engineer would still have to actually fix the problem when he arrives, & if this involves restoring data from backups, this can take hours & hours!
|